REFUND POLICY

At Aero Vape EU, we aim to ensure customer satisfaction with every order. If you experience an issue with your purchase, please contact our support team so we can review the situation.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. After verification, we may offer a replacement or refund depending on the situation.

Non-Returnable Items
For hygiene and safety reasons, opened or used vape products cannot be returned.

Order Cancellations
Orders can only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Refund Processing
Approved refunds will be issued using the same payment method used for the purchase whenever possible.

For refund requests or order issues, please contact:
support@aerovapeeu.com